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Returns & Exchanges

At SCOOTNGO, we want you to love your new fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags attached. If your purchase isn't the perfect fit, our streamlined process ensures a quick exchange or a full refund to your original payment method.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all fashion tags and labels remain attached and the garment is in its original condition.

3

Affix Shipping Label

Download and print the prepaid shipping label provided by our portal and attach it firmly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated courier service and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing